AssistFlow / Customer service
Customer service
Answer customers at 2 a.m. Hand over at 9.
Most customer questions have answers already written somewhere on your site. AssistFlow finds them in seconds, in the customer’s language, and knows when a question needs a person.
Hands over, cleanly
When a visitor asks for a person, or the answer is not in your content, your assistant collects their details and passes the conversation to your team, who see the whole thread in the console and can be notified by email or webhook.
Leads, not just answers
It can ask for a name, email or phone at the right moment and save them with the conversation, so an enquiry at midnight is a lead in the morning.
Does things, not only talks
Give it tools on your own API: check availability, look up an order, create a booking. It can also move visitors around your site: open a page, scroll to a section, highlight a button or fill in a form.
Questions
Can the chatbot transfer to a human agent?
Yes. It hands over when asked or when it cannot answer from your content, and your team sees the full conversation in the console.
Can it connect to my booking or order system?
Yes, through custom actions on your own API. The trial includes two actions.
Where do I see the conversations?
In the console, with the visitor’s language, the pages they were on, any lead details and whether a person took over.
Related
Your assistant can be live today.
Free trial: one assistant, 300 conversations a month.